PushNotification sends user to blank page

[btyrell]

The PushNotification service does not take in a URL/webpage parameter, so it is sending the user to the app URL without a page name, i.e. "https://platform1.krisesystems.com/DV/.../Page/"

The user will then see this page on the mobile app:

[SteveCap]

Task #11173 has been created. This post will be updated when it has been completed.

[kathy.pride]

Steve,

Any update on when this will be fixed? We are moving the application out to senior management and we can't do so until this is done.

Thanks,
Kathy

[JustinVanRegenmorter]

This issue has been resolved as of DesignTime Revision 2566.

[kathy.pride]

Justin,
This is the error message we now receive when opening from the notification in QA.

[JustinVanRegenmorter]

Hello Kathy,

The fix that was pushed out added in missing service nodes that are necessary to open the app properly. If you take that logic back to DV and open the service there will be a "PageToOpen" node that by default should have the following value set

Code: Select all

<xsl:value-of select="$EP_Configuration_Website_HomePage"/>

You can change the value directly on this node if you want to navigate to a different page or if you want it to be the homepage and have a different homepage value you can change it on the configuration.

[kathy.pride]

Justin,

The PageToOpen was already set to the Website_HomePage.

I also checked the configuration and it is set to POApproval.

image.png (3.1 KiB) Viewed 4052 times

image.png (3.1 KiB) Viewed 4052 times

Kathy

[JustinVanRegenmorter]

Kathy,

Can I have you try to build the process and see? I believe that the process calling the PushNotification service never got built to add the PageToOpen value. I tested what kind of an error would be produced if the page name in the URL was missing and it matches the error you are seeing.

[kathy.pride]

Justin,

In our testing in QA today, Joe and I did not receive notifications. Did something change?

Kathy

[JustinVanRegenmorter]

Kathy,

Nothing should have changed regarding the PushNotification service. We will look into this. Did building the service fix the problem of having the notification send the user to a specific page?

Justin,