New User Creation Email

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CathyC
Posts: 469
Joined: November 16th, 2021, 11:15 am
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New User Creation Email

Unread post by CathyC »

when creating a new user through the IDE, it sends out an email to the user to set their password for the first time.
image.png
but its rendering all the html as text

Jeff manually fixed it by inspecting the page. It would look fine otherwise:
image.png
Last edited by CathyC on March 28th, 2023, 10:42 am, edited 2 times in total. word count: 45

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SteveCap
Posts: 327
Joined: August 26th, 2021, 9:18 am
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Re: New User Creation Email

Unread post by SteveCap »

Task #11076 has been created. This post will be updated when it has been completed.
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CathyC
Posts: 469
Joined: November 16th, 2021, 11:15 am
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Re: New User Creation Email

Unread post by CathyC »

I tested again and this is working now
image.png
word count: 8
CathyC
Posts: 469
Joined: November 16th, 2021, 11:15 am
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Re: New User Creation Email

Unread post by CathyC »

We saw this issue again today.

Weird thing, I created a user in https://platform1.krisesystems.com/IDE/ ... /Page/Home for Akshay

and here is the email it sent
image.png
notice its not in the right tenant. this client does also have a training tenant now, not sure if that link is for it.
word count: 53
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